Returns & Refunds

We want you to be happy with what you ordered. This page explains exactly what you can return, how long you have, and how a refund is issued.

Return window

[TO CONFIRM] You have 30 days from the delivery date to request a return.

What can be returned

  • Unworn, unwashed items in their original condition.
  • Items that arrived damaged, misprinted or defective.
  • Items that are not what you ordered (wrong design, wrong size, wrong colour sent).

What cannot be returned

  • Items that have been worn, washed, altered or damaged after delivery.
  • Items returned after the 30-day window has closed.
  • Items returned without contacting us first, as we cannot match them to an order.

How to start a return

  1. Email us through the Contact Us page with your order number and what is wrong.
  2. If the item is damaged, misprinted or incorrect, attach a photo of the item and the shipping label.
  3. We reply with return instructions and, where a return shipment is needed, the return address.
  4. Ship the item back and keep your tracking number until the return is processed.

Who pays return shipping

  • Our mistake — damaged, misprinted, defective or wrong item sent: we cover it. You are not charged to put it right.
  • Change of mind — wrong size ordered, no longer wanted: return shipping is paid by the customer.

Refunds

Once your return is received and inspected we email you to confirm whether it was approved. Approved refunds are issued to the original payment method — we cannot refund to a different card or account.

[TO CONFIRM] Refunds are issued within 5–10 business days of approval. Your bank or card issuer may take a few additional days to show the money in your account.

Original shipping charges are refunded only when the return is our mistake.

Damaged, misprinted or wrong items

Contact us within 30 days of delivery with your order number and a photo. We will send a replacement or issue a full refund, whichever you prefer. You do not need to pay anything and, in most cases, you do not need to ship the item back.

Cancellations

Because items are printed to order, an order can only be cancelled before printing starts. Email us with your order number as soon as possible. If printing has already begun we cannot cancel, but the return terms above still apply once the item arrives.

Exchanges

We do not process direct exchanges. If you need a different size or design, request a return for a refund and place a new order — this is faster than an exchange.

Questions

Ask us through the Contact Us page before returning anything, so we can make sure the return is handled correctly.